Delivery & Returns Policy


Delivery

We know its important for our customers to receive their orders in a discreet manner. Therefore all orders will be sent via an Australia Post Satchel or cardboard box and marked as PABL being the sender.

 

Please allow up to 14 days to receive your order.

 

Postage is charged at a flat rate of $8.00AU for orders up to $100.00 and free thereafter.


Returns Policy

At Peek a Boo Lingerie we love to know our customers are happy and we take care in providing our customers with correct sizing. Our images are as accurate as possible, however occasionally there can be a slight colour difference which is beyond our control.

 

Returns are not accepted where the item has not been worn, washed, damaged or smelling of cigarette smoke. All returns need to be authorised and must be in original packaging that is in tact and all tags must still be attached to the garment.

 

With faulty items, the goods must be returned to the company within 14 days of receipt, for an exchange. Where we are unable to exchange your product we will offer you another item to the same value or a refund.

 

When a faulty item is replaced the postage is at no charge to the customer.

 

When you return your product please ensure you include the following:

  • Your full name
  • Email and/or mobile phone number
  • Your invoice number
  • Reason for returning the product

 

PLEASE NOTE:

Due to health regulations we are unable to offer refunds for, pantyhose, stockings, bodystockings, g-strings or briefs that have been opened.